Successful Get-Together event hosted by WTC Automotif (M) Sdn. Bhd. as an appreciation for the first batch of GAC GS3 EMZOOM Owners
KUALA LUMPUR, 25 JUNE 2024 – WTC Automotif (M) Sdn. Bhd. (“WTCA”) celebrated another significant milestone by successfully organising its inaugural GAC GS3 EMZOOM owners get-together event at the scenic Tentent Cafe, Genting Sempah on 22 June 2024. This special event underscored WTCA’s deep appreciation for its valued customers and marked a pivotal moment in the journey of both WTCA and GAC Motor Malaysia.
The gathering brought together the pioneering group of GAC GS3 EMZOOM owners with key representatives from WTCA and the GAC Motor China whereby the enthusiastic owners participated in sharing their ownership experiences, driving experiences and offering invaluable insights into their GAC vehicles. A dedicated feedback session enabled the owners to convey their suggestions, concerns, and feedback directly to the GAC Malaysia management team.
It thus provided an exclusive platform for owners to share their experiences and posed queries directly to the WTCA and GAC team, exemplifying WTCA’s unwavering commitment to customer engagement and customer satisfaction. Demonstrating their dedication, the GAC Motor team comprising technical members, also traveled from China to provide valuable training, feedback and technical support to the customers.
Mr. Francis Chin, Head of Sales and Network Development at WTCA, emphasized the event’s significance in enhancing the overall ownership experience. “We deeply value the commitment and trust shown by our early adopters of the GAC GS3 EMZOOM,” said Mr. Francis. “At WTCA, our priority is to enrich the customer journey. Your various engagement directly and through digital platforms has been helpful and instrumental in our quest for improvement in our customers’ ownership experience. This event has strengthened our bond with customers, fostering a sense of community, trust, and collaboration.”
During the event, the WTCA management team addressed queries covering software updates, the multifunctional infotainment system, and at the same time provided training on the features of the vehicle. WTCA assured its customers of aggressive ongoing updates to keep the software and systems up-to-date. Additionally, WTCA emphasized its robust aftersales and inventory management, strategically positioning depots across Malaysia including East Malaysia to ensure efficient distribution of spare parts and accessories, thus supporting GAC business partners and customers effectively.
GAC Motor Malaysia maintains a nationwide network of showrooms and service centers dedicated to delivering exceptional customer service. Currently, WTCA operates 10 networks nationwide and is poised to increase this number to 25, including in East Malaysia, by the end of this year. Each GAC employee undergoes rigorous training to ensure professionalism and expertise in every customer interaction. Aftersales teams receive extensive practical training to service and repair vehicles to the exacting standards set by GAC China, providing peace of mind for every GAC vehicle owner.
For any further inquiries, WTCA encourages its customers to contact its dedicated hotline at 1800-688-673 or provide feedback through the GAC website. GAC Motor Malaysia is committed to ensuring prompt and thorough follow-up on all issues until they are fully resolved. Customer satisfaction is their top priority, and they are here to support you every step of the way.
